I received great news about Amazon FBA this week. As of Janurary 27th if you receive a negative feedback because Amazon screwed up an FBA order you can petition to have it removed. Yeah! Of course, within a half an hour of the news I received a second alert from Amazon – stating that this is NOT retroactive. So, if you received a negative before the 27th – it stays. Boo! I received a negative feedback and review because the buyer said the item was used. She felt it was used because it had a peice of tap on the box. Not my doing – I sent the products to Amazon new. As a result of the bad review I haven’t sold one of them in about a month (the product was selling at a rate of about one a day before the review).
All and all I’m really happy with the new ruling! It’s nice to know the team at Amazon is listening to it’s third party sellers.
Other good news included a reminder about low inventory alerts and a new way to find FBA orders.
In case you missed the newsletter, it’s below.
New policy effective January 27, 2009, for FBA orders with negative feedback
FBA sellers are now able to petition for strikethrough of customer feedback ratings for Amazon-fulfilled orders. If you have received feedback on an FBA order regarding a fulfillment-related issue or customer service-related issue, you may submit a Contact Us form to request to have Technical Account Management review and “strike through” the customer’s rating. If any portion of the comment applies to the seller or the condition type (New, Used etc.) of the product, the rating will remain.
For more information: FBA Manual 7.5 Customer Service
Manage Orders page in your seller account
During the month of February, Amazon will finalize merging Manage Orders and Manage FBA Orders into one page. Currently, the Manage Orders page gives information about FBA orders only after they have shipped. The new view will show both the Manage Orders page with Manage FBA Orders to create a single page with all Amazon Fulfilled Network (AFN) and Merchant Fulfilled Network (MFN) orders in one location, regardless of order status. The Manage FBA Orders view will remain in the user interface and will continue to show only AFN orders.
Fulfillment by Amazon Replenishment Alerts
FBA Sellers have expressed their satisfaction with the replenishment alert feature. If you have not enabled FBA Replenishment Alerts within your account, you may find this feature useful in managing your inbound shipments and inventory levels.
For more information : FBA Manual 6.5 Replenishment Alerts
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